Shipping, Preorders & Refunds
Poptaria is based in Brisbane and only ships to Australia.
In stock Collectables and gifts are ready for immediate dispatch and usually ship within 1-5 business days. Items listed as In Stock with supplier may take up to 10 business days to ship. Please note that we reserve the right to ship small in stock items (Under $10) purchased along with preorder items at the time of shipping the first preorder item.
Pre-order items list their eta - this is intended as a guide and is the date items are expected to arrive at the supplier. Eta is subject to change. Please check for updates prior to contacting us about your order to see if the date has been pushed back. If you find a product on our website with an ETA date which has lapsed, please note that this date is the most up-to-date information we have from our supplier, and although we are happy to provide you with any information we have, we do not send follow up emails on individual preorders, but simply ship them as they arrive.
It is not recommended that you use the eta as a guide when buying for birthdays, Christmas etc as these dates can and do change on occasion. Orders will not be refunded on the basis of the dates changing for a specific item.
We do not refund for change of mind.
Pre-orders ship as they arrive, and you may receive more than one shipment. In the event an item is cancelled by our supplier your order will be fully refunded.
Please note that some items will only be ordered in as preorders and will no longer be available after that shipment arrives.
All our parcels ship with Australia Post Eparcel and are signature on delivery with tracking.
* 4” pop protectors supplied with pop vinyls when available (excludes mystery boxes and cases).
**Comic Con and other events will lead to delays in shipping and processing orders. These are done as quickly as we can work through them.